Effective Date: 01/01/2019

Grove Estate Wines (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website [www.groveestate.com.au] (“Website”) and purchase our products online.

1. Information We Collect

We may collect personal information including your name, date of birth (to confirm you are 18 years or older), contact details such as email, phone and postal address, payment information (processed securely via third-party payment providers), order history and purchase preferences, and website usage data collected through cookies and analytics tools.

2. How We Collect Your Information

We collect personal information when you create an account or place an order through our Website, subscribe to our mailing list or marketing communications, contact us by email, phone or via our Website, and when you browse our Website (where cookies and analytics may collect information automatically).

3. Use of Your Information

We use your information to verify your age, process and deliver your orders, communicate with you about your purchases, enquiries or promotions, improve our Website, services and customer experience, and comply with legal and regulatory obligations.

4. Sharing Your Information

We may share your personal information with service providers such as payment processors, delivery companies and IT support, with regulatory or government authorities when required by law, and with third-party marketing or analytics services where you have provided consent. We will never sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Payment details are processed securely and are not stored on our servers.

6. Cookies and Tracking

Our Website uses cookies and similar technologies to improve your browsing experience, analyse traffic and deliver targeted advertising. You may disable cookies in your browser, but this may affect Website functionality.

7. Marketing Communications

If you subscribe to our mailing list, we may send you promotional offers, news or product updates. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. To do so, please contact us at info@groveestate.com.au.

9. International Transfers

Your information may be stored or processed outside Australia where our service providers are located. We ensure that appropriate safeguards are in place when transferring data internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our Website with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Grove Estate Wines

4100 Murringo Road, Young NSW 2594

Email: info@groveestate.com.au

Phone: 02 6382 6999